Every piece is printed to order, just for you. That is why we do not accept returns or exchanges for change of mind. Please check the size, paper and finish carefully before ordering, and contact us if you need help choosing.
Damaged, defective or incorrect items
If your order arrives damaged, defective, or you receive the wrong item, we will put it right. Contact us within 14 days of delivery at info@oscarsmoreno.com with your order number and clear photos of the item and packaging. We will arrange a replacement or a refund, including any return shipping costs where applicable.
Orders not received
If your tracking shows delivered but you have not received your order, contact us within 14 days and we will open an investigation with the carrier. If the parcel is confirmed lost, we will send a replacement or refund you.
How to contact us
Email info@oscarsmoreno.com with your order number and a short description of the issue. We aim to reply within 2 working days.
Your statutory rights
Nothing in this policy affects your statutory rights as a consumer. If you are entitled to a remedy under the law of your country of residence, we will honour it.